Privacy Policy
đź“ś Privacy Policy for Difuze Connect
Difuze Connect (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform that integrates with the WhatsApp Business API (the “Service”).
1. Information We Collect
A. Information You Provide:
Name, email, phone number, business information
Account login credentials
Billing and payment information
B. Automatically Collected Information:
IP address, browser type, operating system
Usage data (timestamps, API usage, feature interactions)
C. WhatsApp Data:
We collect and process metadata and message logs (not content) as allowed by WhatsApp’s Business API.
2. How We Use Your Information
To provide and manage the Service
To communicate with you (e.g., service updates, support)
For security and fraud prevention
To improve our platform and user experience
To comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal data. We may share data with:
Trusted third-party service providers (e.g., hosting, analytics, payment processors)
Law enforcement, if required by law
Affiliates, in the context of a merger or acquisition
4. Data Retention
We retain your data for as long as your account is active or as needed to provide you services and fulfill legal obligations.
5. Your Rights
Depending on your location, you may have rights to:
Access or correct your data
Delete your data
Object to processing
Data portability
To exercise these rights, contact us at [[email protected]].
6. Security
We use industry-standard encryption, access controls, and regular audits to protect your information.
7. Children's Privacy
Our service is not intended for users under the age of 18.
8. Changes to This Policy
We may update this Privacy Policy. We’ll notify you of changes by posting the updated policy on our website or via email.
9. Contact Us
If you have questions or concerns, email us at [email protected].